RETURNS & REFUNDS
We operate a no–quibble returns policy and if you return an item within 30 days of receipt, we’ll give you back the amount you paid for the item (see postage and packing cost terms) or offer an exchange, whichever you prefer, no questions asked.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:
Up to 6 months from receiving your item(s) we will repair or replace any item not meeting its expected lifespan, if we cannot repair or replace the item(s) you can get a refund.
Additional period after the 6 months: We offer in addition to your statutory rights an extra 18 months repair or replacement, this excludes normal expected wear and tear and items purchased for commercial use or resale.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly as that discount or offer may no longer apply.
WHERE SHOULD I SEND MY RETURNS?
If you are returning goods for refund or exchange please send them to:
Blackhawk Solutions Ltd
6 Netley Firs Road
WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order
HOW LONG DOES IT TAKE TO PROCESS MY RETURNS?
For new goods returned: We try to process returns as quickly as possible, but, it can take up to fourteen days
For faulty products: All we will need is a description of the fault. We then send your item(s) to the manufacturers for claim verification, this can take up to three months but we will always be as quick as possible and in many cases if the fault is obvious we will authorise the claim without first referring to the manufacturer.
FAULTY NEW GOODS
Goods found to be faulty within 30 days of receipt of order will be treated as faulty new goods, you may return for full refund or replacement without quibble during this period, we will refund the cost of return to the same value that you paid to receive the items. In some circumstances we may be able to arrange collection.
HOW DO I RETURN AN INTERNATIONAL ORDER?
The returns process for international orders is the same as for our customers in the UK.
For hygiene, safety and security reasons foodstuffs and personal grooming products cannot be returned. Please also note that goods that have been made to your specifications or personalised cannot be returned. We will not refund electronic items that have been fitted, Diagnostic equipment, unwrapped CDs, DVDs and computer software. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them.
We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Clothing: When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or mark.
Footwear: Footwear will only be accepted if returned to us unworn and in its original unmarked and undamaged box.
Last reviewed 28th December 2020